Privacy Policy

Privacy Policy

April 1, 2022
Saga, Tosu, Tashirodaikan‐machi 408, Japan
Hisamitsu Pharmaceutical Co., Inc.
President & CEO  NAKATOMI, Kazuhide

Hisamitsu Pharmaceutical Co., Inc. (hereinafter “the Company” ) intends to handle customers’ personal information, as defined by the Act on the Protection of Personal Information, based on guidelines described below.

1.Strict Observance of Law

The Company abides by the Act on the Protection of Personal Information as well as other laws applicable for handling of personal information, concerned government ministries’ guidelines, and the Company rules.

2.Acquisition and Usage of Personal Information

The Company obtains customers’ personal information such as name, address, and phone number in the process of conducting business.
When customer information is directly obtained in writing, the Company indicates the purpose of the information acquired; in other cases, the Company advises or announces the purpose. The Company, without customers’ prior consent, or unless law allows it, refrains from using customers’ personal information beyond the extent necessary for fulfilling the stated purpose.

3.Personal Information Management

The Company takes necessary measures to appropriately manage customers’ personal information to avert its divulgation, loss or damage, deformation, or illegal access to it. Furthermore, the Company exercises proper supervision over the employees handling personal information. When the Company entrusts personal information to the third party, the Company oversees their management of the personal information given.

4.Provision of Personal Information to Third Party

The Company shall not provide any ersonal information to the third party without customers’ prior consent, except in cases where laws permit, including entrusting personal information within the limitation of usage to achieve the stated purpose.

5.Personal Information Disclosure, Correction, and Usage Suspension

Please be advised to notify the Company customer service (below) of your request for disclosure, correction, and usage suspension of your personal information, and for a notice of the purpose. Upon receipt of your request, the Company confirms the identity of a requester, and fulfills the request in accordance with laws.

6.Company Structure Maintenance

The Company executes in-house staff training for all board members, employees, and temporary employees to comply with laws, concerned government ministries’ guidelines, and the Company rules. Moreover, the Company assigns a manager for handling of customers’ personal information and conducts auditing on a regular basis.

7.Company Contact Information

Please contact the customer service office (below) for comments and/or inquires pertaining to the Company privacy policy practice and personal information management. Prompt and appropriate action will be taken upon receipt of such comment or inquiry.

Customer Service Office: toll free number 0120-133250
Office Hours: 9:00-12:00 and 13:00-17:50 (except weekends and holidays)
Address: 2-4-1 Marunouchi, Chiyoda-ku, Tokyo, Japan 100-6330


The Company makes conscious efforts to review and update the privacy policy in the light of customers’ comments and in response to changes in laws. Revisions made to the privacy policy will be announced on the Company website. Please visit the website on a regular basis for the update.